Order Processing

Orders are generally prepared for shipment within 48 business hours after acceptance, excluding weekends and holidays. Processing time is separate from carrier transit time. If an unusual delay materially affects your order, we will contact you using the information provided at checkout.

Shipping Charges and Free Shipping

Available shipping methods and charges are shown at checkout. Free standard shipping is available on eligible U.S. orders with a merchandise subtotal of $100 or more after discounts and before tax. Expedited shipping, oversized charges, or destinations outside the standard service area may not qualify.

Tracking and Delivery

When tracking is available, we will send it to the email address used at checkout after the carrier accepts or scans the package. Carrier estimates are not guaranteed by Nature’s Potions. Customers are responsible for entering a complete and accurate shipping address.

If tracking shows a delay, no movement for several business days, or delivery that you cannot locate, contact the carrier and email info@natures-potions.com with your order number. We will review the available shipment information and help determine the next step.

Return Eligibility

Contact Nature’s Potions within 30 days after delivery to request authorization for an eligible return. To qualify for a preference return, the product must be unopened, unused, and in its original packaging. Do not send a product back until you receive return instructions.

Because our products are personal-care items, opened or used products cannot be returned because of preference, aroma, texture, or a change of mind. This hygiene and product-safety restriction does not prevent us from reviewing an item that arrived damaged or defective, leaked in transit, or was not the item ordered.

Damaged, Defective, Leaking, or Incorrect Items

Email info@natures-potions.com within seven days after delivery. Include:

  • Your name and order number
  • A brief description of the problem
  • Clear photographs of the product, product label, packaging, and shipping label

Keep the product and packaging until we provide instructions. Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate resolution.

Return Shipping and Refunds

The customer is responsible for return shipping on an approved preference return. Nature’s Potions will address reasonable return or replacement shipping when the problem resulted from our error or the product arrived damaged or defective. Original shipping charges are not refundable unless required by law or the return resulted from our error.

After an authorized return is received and inspected, an approved refund will be issued to the original payment method. Please allow 5–10 business days after processing for your financial institution to post the credit.

Questions

For help with an order, email info@natures-potions.com before sending any product back.

Internal review note: This is a recommended customer policy, not legal advice. Confirm that it matches actual fulfillment practices, Stripe/PayPal dispute obligations, carrier-insurance procedures, and applicable consumer-protection law before publication.